FBS Customer Service & Contact
FBS runs a 24/7 live-chat desk as its main support channel, backed by email and a self-service help centre for account and platform questions.
Open FBS Account →Live chat is the fastest route into FBS support and runs around the clock, with email and a self-service help centre covering the rest. Most live-chat queries about accounts, funding or platforms get a reply within a few minutes.
Ways to contact FBS — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Fast answers on funding and account issues | 24/7 |
| Sending documents or detailed requests | Answered within business hours | |
| Help centre / FAQ | Looking up account, funding and platform basics yourself | Always accessible |
Live chat and the full list of current contact options sit inside the FBS Personal Area and help centre.
How FBS funding methods compare
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Within ~1 business day |
| Skrill | Instant | Within ~1 business day |
| Neteller | Instant | Within ~1 business day |
| Bank wire transfer | 1–3 business days | 3–7 business days |
There's usually no FBS-side charge either way — just watch for a possible fee from your bank or payment provider. Treat the times above as typical, not guaranteed.
Frequently asked questions
What's the quickest way to reach FBS?
Open live chat from the Personal Area or help centre — it's staffed 24/7 and is faster than email for most issues.
Does FBS support run overnight and on weekends?
Yes, live chat runs every hour of every day, including weekends.
Are there charges on deposits or withdrawals?
FBS generally doesn't add its own deposit fee; a few withdrawal routes may carry a provider-side charge, which is disclosed before you confirm.